These are the people who are tasked with doing the work. Examples could include your designers, programmers, writers, legal counsel, vendors, etc. There can be numerous people across numerous departments who are deemed Responsible.
These are the people who are the “owners” of the work being produced. They assure it meets all specifications, approve the work, and deem it complete. Examples could include Project Managers, Marketing Managers, CIOs, etc. They gather specifications, consult Subject Matter Experts, keep stakeholders informed, and coordinate work that needs to be done. Only ONE person should be Accountable for the finished project. However, when a project involves numerous departments, there should be one person in each business area Accountable for the quality of their portion.
- The buck should stop with the person who is Accountable and NOT with those either Consulted or Informed.
- A CEO or President should never be in a project’s Accountable or Responsible role. They are Consulted or Informed.
These are the people whose specialized input will positively impact the quality of the deliverable. Examples could include a company owner, legal counsel, salesperson, customer service representative, web designer, etc. Their input should focus on the business needs and goals of the project in relation to their expertise and not their wants or needs.
A role that is Consulted is essentially an “adviser”. Advisers should be considered carefully as too many people in this role can be inefficient and hurt the project. It is also common for someone in a Consulted role to overstep and try to exert too much control over the project’s direction. The person in the Accountable role should have the freedom to qualify all Consulted feedback into three categories.